[Pacific Auto Network Car Channel] When replacing the "original" parts purchased at the 4S shop, most people always think that the price of the accessories purchased from the 4S shop is relatively expensive. Every time you take care, you always think if you can If other channels buy accessories instead of 4S shop accessories, the cost may drop a lot. However, in fact, 4S stores are considered by their own interests. The idea that consumers want to bring their own accessories is often difficult to achieve. Is this really the case? Please see below.

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● Owner's opinion: Can you bring your own accessories for maintenance? It should be said clearly, not the 4S shop has the final say!

When you ask for the use of your own carrying accessories, some brands of 4S stores will show a strong resentful tone saying "No!". There are many reasons why car owners want to bring their own accessories. Saving money is the original intention of most consumers. Therefore, the price of accessories that are maintained every time is so expensive, and there are sub-factory parts that can be replaced and the price is exciting. At this time, the idea of ​​using the accessory parts instead of the original parts is particularly strong.

Using the accessories of the deputy factory is indeed saving money, but if there is a failure, the consequences are very serious. For most car owners, it is better to buy the original parts at a higher price than the de-protection process. In fact, whether you can carry the maintenance accessories yourself, this is usually the most impressive thing that is the 4S shop.

Secondly, it is difficult for the owner to get clear information from the "Owner's Manual" and "Maintenance Book" (the owner will rarely see it), and the 4S shop will not introduce it to you in detail, and most manufacturers will make policies when they Did not clearly say that you can bring your own accessories to the 4S shop to replace. This has caused various disputes. Perhaps the new rules of the "Three Guarantees for Cars" can provide you with this protection. But you have to wait until October 1st, 2013 to implement.

In this case, what is the view of the 4S shop? Can you give the answer we want in our hearts? Can I bring my own accessories for maintenance?

● 4S shop view: First of all, the manufacturer's standard is first, and then worried that the owner used the bad accessories to cause losses and went to the 4S shop to make trouble!

If you go to the regular 4S shop maintenance, this 4S shop is definitely in accordance with the manufacturer's policy to achieve operations. First of all, from the interests considered by the 4S shop, if the owner uses the inferior accessories and causes the malfunction, and the owner does not understand the car maintenance, then the chance of trouble to the 4S shop is not small, 4S shop certainly does not I hope that such things will happen. Secondly, every time there is a vehicle to the 4S shop for maintenance, the 4S shop naturally uses the accessories sent by the manufacturer for maintenance operations. In this way, the 4S shop completes the maintenance of the maintenance parts of the 4S shop. Successfully get a rebate.

Since the price of vehicle sales has started to fall, the after-sales profit has become an important source of 4S stores. Not long ago, a Lexus manager said that a Lexus brand car can still be profitable for 4S stores under the regular maintenance policy of 4 years or 100,000 kilometers, thanks to the completion of the manufacturer's maintenance parts. Received a rebate. Of course, there are all kinds of incidental maintenance costs, which is not the direction we are discussing here.

Since the use of the manufacturer's accessories to complete the task of having money, compared to the seller's feelings for the owner to replace the risk of the accessories, 4S shop naturally chose the former. In addition, through the usual replacement of oil, discarded accessories, if the 4S shop does not receive the request from the owner to take away (the public expressly stipulates that the consumer will not be taken away), the 4S shop will store it by default and then sell it to Recycling companies, the income is therefore increased more. From the above data, it seems that the 4S shop can be profitable in the case of the manufacturer's prescribed policies and the sale of waste products. Why do 4S stores give customers their own accessories?

● The manufacturer is ambiguous about the self-contained maintenance parts!

Not all 4S stores have sufficient customers in the after-sales service, such as new stores, the same city and more stores with the same brand, and more remote locations. To this end, 4S shop can sell people to the owner can bring their own accessories to maintain, but still have to charge the working hours; also can not bring the owner to own, forced to buy the original accessories, when it comes to, to a large extent Look at the profitability of 4S stores and the direct relationship between car owners and 4S stores. Through various operations to increase their own profitability.

We have chosen the "Maintenance Manual" of the two models of the joint venture brand and the best-selling brand of the joint venture. We look at the manufacturer's policy on the accessories and hope to get the information we need. In fact, the manufacturer did not clearly inform us. Whether it comes to the maintenance of the accessories, but the problem caused by other cars is very clear. Here, 4S shop has left a lot of room for operation. Here you can explain why 4S stores have such a big right to decide whether the owner can bring their own accessories.

Since there are loopholes, can I bring my own accessories? to make! Get a good relationship with 4S shop. Is there any brand that allows us to bring our own accessories? Have!

● Whether you can carry your own accessories should be guided by the manufacturer's subsidies and manufacturers' policies!

For 4S shops with poor income, manufacturers can provide more subsidies. Subaru operates in this way: whenever a Subaru brand car is repaired at Subaru's 4S store, the manufacturer will provide “maintenance” for the 4S shop. Subsidy", Subaru also stipulates that Subaru is not responsible for the loss caused by the use of non-subaru accessories; that is, the 4S shop can earn the money of the manufacturer while earning the money of the owner, and if it can complete the amount of maintenance parts, Get the rebate, so that the income source of the 4S shop is very stable, and the situation that the owner wants to bring their own accessories is basically eliminated.

If the owner really wants to bring their own accessories, the manufacturer can provide the correct guidance. For example, Dorsett does this: Emgrand's manufacturer stipulates the model of the maintenance parts. As long as the requirements are met, the owner can use the own accessories for maintenance. The working hours are still charged normally.

To sum up: In the absence of national regulations, the answer can only be found in the manuals developed by car manufacturers. Although not all car brands can allow owners to bring their own accessories to replace, but domestic brands have made a model (though not all), in fact, editors suggest that, if the warranty period is not, the original accessories provided by 4S shop; After the warranty period has passed, this is what the individual likes. At this time, there is no longer any worry about the problem of being out of the insurance, but the more secure and money-saving.