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Volkswagen apologizes for the third time Sagitar recalled the new sagitar sagitar decoupling rod rear suspension to announce that the recall is not the end, but a new beginning of the improvement process. On the afternoon of March 12th on the eve of “3·15â€, FAW-Volkswagen and Volkswagen China held another media communication meeting on the “Sagitar recall†event in Beijing, detailing the progress of the Sagitar recall and the latest follow-up actions. Hu Bo, chief marketing officer of Volkswagen (China) Greater China and ASEAN region, said: "As of March 11, there have been 293,000 Sagitars capable of installing metal linings. Since the official launch of the recall on February 2, the recall The rate reached 52%." Hu Bo revealed that the company will officially open two exclusive hotline services for the Sagitar and imported Beetle owners on April 2. This is also the “against effort†of Volkswagen after providing a 10-year guarantee for the Sagitar and the Beetle to assemble the coupling rod rear suspension.
Apologize for the beginning of the communication meeting, Volkswagen (China) Vice President Peng Feili first apologized for the incident. "We reflect on the whole thing. In the process of communicating with consumers, our approach is too simple and blunt. For the coupling The sagitar model of the rear suspension has provided an after-sales inspection service process, but it has not been solved quickly. I am very sorry about this. Volkswagen attaches great importance to the Chinese market and we will take a positive and active attitude. Communicate with consumers and help them solve problems."
Since Peng Feili, every Volkswagen and FAW-Volkswagen executives who attended the event will apologize as an opening apology, and they all admit that “communication is not good and attitude is not positive†is a lack of the past. Recalling the Sagitar recall incident, on October 17, 2014, the AQSIQ officially released the FAW-Volkswagen and Volkswagen China recall plan in China; from February 2 this year, the official recall was announced from May 2011 to May 2014. The new Sagitar produced and the Beetle produced from April 24, 2012 to July 17, 2013, involved 563,605 vehicles and 17,485 vehicles, respectively. The solution was to install a vehicle for the risk of rear axle longitudinal arm fracture. A metal backing that warns of noise.
After the sagitar incident that had been raging, this was the third time that FAW-Volkswagen and Volkswagen China apologized.
After the strong inspection, the vertical arm as the sagitar production enterprise FAW-Volkswagen sales company, the deputy general manager of the sales department Liu Yongtao informed that since February 2 this year officially implemented recall to March 11, has completed more than 293,000 Sagitar installed metal lining Board work, accounting for 52% of the total recall. And the satisfaction survey of dealers' recall services was conducted nationwide. The survey showed that consumers' satisfaction with the recall service was 97 points.
"Not only that, since February 8, the rear trailing arm inspection has been mandatory to be included in the FAW-Volkswagen after-sales inspection process, and to provide professional testing tools to authorized after-sales outlets." Liu Yongtao introduced.
Liner is double insurance In order to further relieve the concerns of the old sagitar owners, Joerg Obst, director of FAW-Volkswagen Quality Assurance Department, repeatedly stressed that “the addition of metal lining is equivalent to providing a double guarantee for the vehicle. Even if the rear longitudinal arm is deformed, there is a breakage hazard. When the owner does not find it, the metal lining will also play a protective role. Once the break occurs, the metal lining will produce a warning sound with the rear longitudinal arm to alert the owner. In this case, the vehicle can still drive several hundred. Kilometers, enough for the owner to drive to the repair shop."
The upcoming new Sagitar will use a multi-link rear suspension system, Joerg Obst said. "This is based on the consideration of increasing daily production, and the complexity of multi-link production is low." At the same time, Hu Bo revealed that this time All the parts used in the recall are made in Germany. Currently, 10,000 sets of metal liner kits are shipped to China every day.