As the leading information collection platform for defective automobile products in China, in August 2016, the vehicle quality network received 17 complaints concerning the relevant provisions of the automobile three guarantees, and the number of complaints decreased by 37% from July. The car companies responded to 11 of these complaints, with a response rate of 64.7%, an increase of 16.6 percentage points from the previous month. A total of nine car companies responded to complaints related to the three-package issue, and two of them have withdrawn their complaints. Among the related complaints, the absolute number of joint venture brand complaints in August was 8 cases, a decrease of 5 cases from the previous month, and the proportion decreased by 5 percentage points. In the same period, 7 complaints about self-owned brands were the same as in July, but the chain ratio decreased by 3 percentage points, accounting for 41%. In addition, there were two complaints about the three-package issue in the imported brand in August. Subdivided into countries, this month, in addition to the most concentrated complaints and complaints of self-owned brands, the US, German, Japanese and French brands are also involved. Among them, the US brand related complaints ranked second, the German brand ranked second, but from the same brand. In comparison, European and Korean brands did not receive complaints about the Three Guarantees issue in August. As shown in the above figure, in August, the number of complaints about the three-pack appeals related to product quality issues was the highest, accounting for 76%, but it was down from July. In the complaints about the three-package issue this month, there were three complaints about service issues, all of which reflected that the 4S store did not fulfill its obligations in accordance with the relevant provisions of the Auto Three Guarantees. In addition, the comprehensive issue (both quality and service issues) has only one complaint this month. In August, among the three-vehicle complaints concerning quality problems, the gearbox problem still ranked first, and the proportion was the same as that in July. In comparison, the body accessories and electrical parts followed closely, up 2 percentage points from the previous month. In addition, engine and brake system failures increased by 3 and 11 percentage points, while the proportion of complaints related to steering systems decreased significantly. Casting Aluminum,Casting Investments,Steel Castings,Castings Services,Wax Casting,Casting Metal,Contact Castings,Sand Casting,Cast Metal,Small Castings,Casting Stainless Steel Shenzhen SCZY Technology Co.,Ltd , https://www.sczyltd.com
Typical Cases The complaints of the three-vehicle complaints mainly focus on the return of the car, the warranty and the corresponding compensation. In view of the difficulties and misunderstandings encountered in the process of car three-pack rights protection, the car quality network combined with the relevant complaints in August, the following typical cases were analyzed.
Case 1: Mr. Zhou, the owner of Hunan Changsha, bought a new imported car a month ago. When the use was less than 2 months/about 1500 kilometers, there was a sudden failure of the gearbox reverse gear. Later, when I went to the 4S shop for inspection, I was told that the manufacturer required to disassemble the gearbox and open the oil pan for inspection. Mr. Zhou put forward the following requirements and appeals:
1. At the time of the incident, the dealer has been notified to apply for the return of the vehicle to the manufacturer. What is the result? 2. Since the gearbox failure is a manufacturer's quality problem and needs to be opened for maintenance, how to ensure that the gearbox no longer has such faults and the seal is not leaking in the future? How to ensure the quality of maintenance? How can the damage of the new car be compensated? 3. Open the gearbox bottom case for inspection and maintenance without the authorization of the person. Therefore, the manufacturer or the store owner should bear full responsibility for the subsequent problems, and issue a written letter of commitment to the customer to ensure the warranty of the gearbox failure within ten years.
Mr. Zhou has already sought help from the Cargo Three-Pack Experts Group through the “Automobile Three-Pack Appeal Appâ€. Currently, seven experts have given advice. In view of the situation that Mr. Zhou has not yet met the conditions for returning cars, many experts have given targeted suggestions. Among them, Zhang experts suggested: “First listen to the 4S shop maintenance plan. If you continue to repair after 2 times, you can’t solve the vehicle problem. In the Three Guarantees Regulations, the same main part of the engine or transmission has been replaced twice due to its quality problems, and it still cannot be used normally 'optional to return or change the car'. At the same time, Lin experts also reminded Mr. Zhou: "If the 4S shop acknowledges that there is a quality problem in the gearbox, it can be replaced or repaired according to the Three Guarantees method. If the 4S shop does not recognize the quality problem, it can have about experienced masters and 4S shops and manufacturers. Open the box and check the quality problem and follow this method."
Case 2: Mr. Yang, the owner of Hubei, purchased an autonomous new car on July 22, and there was no reaction when he stepped on the throttle in the Wuhan Yangtze River Tunnel on the evening of July 24, when the speed of other vehicles was very fast, in order to avoid an accident. Play double flash and park. After restarting the engine after parking, the throttle returned to normal. When the road was re-routed for about 20 kilometers, the same fault occurred. On the second day, when Mr. Yang went to the 4S shop for inspection, the staff informed that the engine computer (ECU) was damaged and needed to be replaced. After more than ten days, the 4S shop told the new ECU that it could not match the car. It is contacting the manufacturer's technical center for help. The new car has such a serious problem, and Mr. Yang expressed his helplessness about the quality of the product. Not only that, after repairing the vehicle for more than 5 days in accordance with legal requirements for compensation for transportation expenses, 4S shop said that it can only be deducted from the post-maintenance or repair costs, and cannot be compensated in cash. Since then, Mr. Yang once again complained to the car quality network, saying that after the replacement of the ECU, the vehicle was only used for one week, and there was no failure to start the fault. At present, the vehicle is still in maintenance, and Mr. Yang proposed to change the car.
For the above case, in the car network "car three bags of appeals app" expert group, there are already three experts to give advice on this, and it is not mentioned in the same way to keep the store maintenance documents. According to the relevant regulations of the Automobile Three Guarantees, the experts of Lv and Li are “in the three-package validity period, the repair time accumulated over 35 days due to product quality problems, or the cumulative repair of more than 5 times due to the same product quality problem, consumers can rely on three bags. The voucher, the purchase invoice, and the seller are responsible for the replacement. One gives advice and reminds Mr. Yang to save the maintenance documents and vouchers for each visit to the store as a basis for future rights protection. In addition, Lu experts also reminded 4S shops to find the real cause of the failure, not just to replace the computer. At the same time, Li experts also made a reminder: "In the repair period, due to product quality problems, each repair time (including waiting for repair spare parts) for more than 5 days, should provide consumers with a spare car, or give reasonable transportation Cost compensation!"