On November 11th, 2018, in the center of Shanghai Shentong Aviation Department, people and cars came and went, and a group of staff wearing red uniforms were busy. They were the service team of Dongfeng Cummins , to protect the double During the special period of the 11th special period, Shentong vehicles operated normally and efficiently. They stayed at the service station stationed in the Shentong Building day and night to provide service support for vehicle maintenance, troubleshooting and resolution. In order to protect the double eleven goods on time, Dongfeng Cummins has made what customers want in advance. On the morning of the 11th, in order to carry out the stable and orderly work of the Double Eleventh, Cummins China and Dongfeng Cummins and Shentong Operation Department, represented by Mr. Liu Jianguo, Director of Dongfeng Cummins Service, and Ms. Wu Jianfen, Director of Shentong Operation, both of them are currently in the service network. In terms of service quality and satisfaction, we conducted open and honest communication. Among them, Wu Jianfen, Wu Zong, highly praised the actions taken by Shentong Cummins for the detection and maintenance of Shentong vehicles before the arrival of Dongfeng Cummins, and the timeliness of response after the vehicle had problems. Regarding the "problem about driver training and regional service providers" proposed by General Wu, Liu Jianguo always responded. "Driver training is a long-term issue. Dongfeng Cummins should increase its efforts here, regularly in driving habits and engines. How to use the most economical details to train drivers, reduce fuel consumption and increase machine life from driver driving skills, Liu added: "With regard to regional service providers, Dongfeng Cummins' service network is constantly sinking to create quality At the same time of the first-level network, we will actively develop the secondary network, increase investment in the number of personnel and service quality, and strive to do what the users think." After the exchange meeting, under the leadership of Shen Tong's operation director Ms. Wu Jianfen and other Shentong personnel, Cummins staff visited the Shentong video monitoring center and sorting center. Combined with some problems faced by Shentong, Dongfeng Cummins gave suggestions and confirmed in the future. The direction to work hard on big data. Immediately afterwards, to ensure the timely arrival of the Double Eleven goods, Dongfeng Cummins and Shentong also signed a “Double Eleven†protection agreement, which mainly includes Dongfeng Cummins to ensure that spare parts and tools can meet urgent needs; The stagnation point provides Shentong with engine self-inspection training and active investigation and training of potential hidden dangers, so as to prevent problems before they occur, improve vehicle attendance and reduce the large failure rate. It is understood that Shanghai Shentong currently has more than 2,400 express vehicles with a price of more than 9.6 meters. In the event of a peak period of “double 11†and “6·18â€, it is also necessary to borrow social vehicles, and Dongfeng Cummins serves it. Vehicles account for a large part of the market. Therefore, the implementation of the precautionary plan of Dongfeng Cummins is, to a large extent, a reflection of the active service that customers want to do. Double eleven as an opportunity to solidify mode upgrade service to better serve users In a special period, you can experience the service sincerity and service ability of a brand. During the Double Eleven period, it is not only a test of the vehicle operation capability of the express delivery company, but also a test stone for the ability and service of the emergency situation of the OEM and the engine factory. Dongfeng Cummins has realized and done it, 2018 The double eleven guarantee service also opened a good start. Although Dongfeng Cummins still has a long way to go in service, Liu Jianguo has pointed out the direction for Dongfeng Cummins' after-sales service from three aspects. General Liu said: First of all, Dongfeng Cummins is constantly improving and optimizing its services, providing customers with personalized value solutions while avoiding and optimizing problems for customers in advance, such as establishing a service flagship station with a certain region as a pilot. Support end users in the region, let the expert services advocated by Dongfeng Cummins better land, and make users more profitable. Second, the continuous discussion of service models. How to strengthen cooperation with service providers, how to give service providers support on products and services, and how to copy good service providers' business models are all issues that Dongfeng Cummins should solve as soon as possible. Third, improve the ability of service providers to operate. Only when the service provider's operational capability is put forward, the management efficiency can be improved, and the business can be made bigger, so as to serve the user more comprehensively. And these Dongfeng Cummins have practical plans and programs, just waiting for one step at a time, to make the service as perfect as possible, to get through the service channels, to coordinate operations, to maximize the user's consideration, to provide users with a drop. This is the best service solution for efficiency and operational efficiency. As long as the Dongfeng Cummins user's machine is on the road, the service is on the road. Silicone Baby Cup,Foldable Silicone Snack Cup,Snack Cup With Handles,Anti-Sprinkle Silicone Foldable Cup Hubei Daxin Electronic Technology Co., LTD , https://www.nbaiwellgroup.com
Shentong Express Shanghai Transshipment Center 
Photo of staff 
Cummins China and Dongfeng Cummins and Shentong Forum 
Cummins staff check Shentong vehicles 
Cummins team visits Shentong Video Surveillance Center 
Real-time picture of Shentong Video Surveillance Center 
Dongfeng Cummins and Shentong signed a "Double Eleven" Security Agreement 
Dongfeng Cummins Service Director Liu Jianguo talks about Dongfeng Cummins' service improvement plan 
Dongfeng Cummins On-site Service Point in Shanghai Shentong Aviation Department Center
Dongfeng Cummins service hits double eleven! Into Shentong, to each customer
It is reported that on November 11, 2018, 00:02:05, 2018 Tmall double eleven turnover exceeded 10 billion yuan, 12:08:40, 10 billion has become 150 billion yuan, 15:49:39, the deal The amount reached 168.2 billion yuan.... This means that there are a large number of pickpockets who choose to spend on this day. It also means that more staff will invest in it and rush for the upcoming hundreds of billions of goods. Among them, the courier company bears the brunt.